The terms that apply when you book, buy or train with Ananta.
Last updated: 16 October 2026
These terms are between you and ANANTA WELLNESS LTD, based in Kigali, Rwanda (“Ananta”, “we”, “us”). They apply when you use this website, create an account, book a service or buy from our shop.
By booking, paying or creating an account you confirm that you have read and accept these terms. If you are booking for someone else, or for a company, you confirm that you have their authority to do so.
You must be 18 or over to book or buy. Clients under 18 may train with us only with the written consent of a parent or guardian, who accepts these terms on their behalf.
Corporate wellness programmes, consulting and gym setup projects may also have a separate written agreement or quote. Where it conflicts with these terms, that agreement applies.
A booking is confirmed once payment (or the required deposit) has been received and you have had a confirmation email or message from us.
You can reschedule a session, assessment or consultation call at no cost if you tell us at least 24 hours before the start time. Reschedule from your account, by replying to your confirmation email or on WhatsApp.
If you cancel or reschedule with less than 24 hours’ notice, or do not attend, the session is treated as used and is not refunded.
If you arrive late, the session still ends at the booked time so the next client is not affected.
Session packages are valid for [validity period] from the date of purchase. Sessions not used within that period expire. Packages are personal to you and cannot be transferred [unless we agree in writing].
We may pause a package or monthly plan for illness, injury or pregnancy on request. We may ask for a doctor’s note.
If we need to cancel or move a session, we will offer you another time. If none suits you, we will refund that session in full.
Monthly coaching (including follow-up coaching from $80 USD per month) renews automatically each month until you cancel.
Cancel at any time from your account or by email. Give [30] days’ notice before your next billing date. Payments already taken are not refunded.
Programmes, check-ins and messages through the Ananta app or WhatsApp are part of your plan. We reply within 24 hours on working days.
AI features such as the mirror, wearables and glasses support your coach; they do not replace professional medical advice. Some features may still be in development, and we will tell you which are available before you buy.
You can pay a 70% deposit to secure your place, or pay in full. Any balance is due no later than 30 days before the retreat start date. If the balance is not paid on time, we may cancel the booking and the cancellation terms below apply.
If you cancel a retreat booking for any reason, 70% of the retreat price is forfeited. If you have paid more than 70%, we refund the difference.
You may transfer your place to another person if you tell us at least 30 days before the retreat. They must accept these terms and complete the health questionnaire.
If we must cancel a retreat, you can choose a full refund of what you paid or a place on another date. If we make a major change to the venue or dates, you can cancel and get a full refund.
Flights, visas, travel insurance and personal expenses are not included unless stated in the retreat details. We strongly recommend travel insurance that covers cancellation.
Event tickets follow the same 24-hour rule. If we cancel an event, you will be refunded in full.
Unused sessions, packages and memberships are not refundable, including when you stop training early.
No refund is given for late cancellations (less than 24 hours’ notice) or no-shows.
Retreat cancellations: 70% of the retreat price is forfeited, as set out under Retreats & events.
Approved refunds are paid to the original payment method within 21 working days. Your bank or mobile money provider may take longer to show the money.
Nothing in these terms removes rights you have under Rwandan consumer protection law.
You can return an item within 5 days of receiving it. Bring or send it with your receipt or order number.
Items must be unused, unwashed and in their original condition, with tags attached where applicable.
For hygiene reasons we cannot accept returns of [underwear, swimwear and opened supplements] unless they are faulty. Sourced-on-order and custom items cannot be returned unless faulty or not as described.
If an item is faulty, damaged or not what you ordered, tell us within 5 days of delivery with a photo. We will replace, repair or refund it and cover the return cost.
Once we have received and checked the item, we refund the item price to your original payment method. Delivery charges are refunded only if the item was faulty or wrong. Exchanges for a different size depend on stock.
In-stock items are delivered within a maximum of 21 working days from order confirmation.
Sourced-on-order items have their own lead time, which is shown in your account once your order is placed.
Delivery charges depend on your destination and are shown at checkout before you pay. [Collection from Ananta, Kigali: available / free].
Delivery times are our best estimate. We will tell you if an order is delayed. If an in-stock item has not arrived within 21 working days, you can cancel it for a full refund.
Please check your order on delivery and tell us within 5 days of any damage or missing items. Risk in the goods passes to you on delivery.
For deliveries outside Rwanda, import duties and taxes are [paid by you / included in the price].
You can ask us to buy an item for you (Buy & ship), or buy it yourself and send it to our warehouse (Shipping only).
Air shipping is charged at $25 USD per chargeable kilogram. When we buy an item for you, a service fee of 10% of the item cost applies. Chargeable weight is [the greater of the actual weight and the volumetric weight]. Your quote shows the full cost before you pay.
We buy or ship once you have accepted your quote and paid. If the final weight differs from the quote, we will charge or refund the difference before dispatch.
Items bought on your behalf follow the original seller’s return policy. Shipping charges and our service fee are not refundable once the item has been bought or shipped.
We cannot ship the items listed below through Buy & ship or Shipping only, unless stated otherwise. If a parcel sent to our warehouse contains a prohibited item, we may refuse it or return it at your cost.
You are responsible for any customs duties and taxes, and for giving accurate item descriptions and values.
Not accepted through Buy & ship or Shipping only, unless stated otherwise.
You will complete a health questionnaire before your first session. Tell your coach about any injury, illness, medication, pregnancy or change in your health.
Our coaching, programmes and AI features are not medical advice. If you have a medical condition, check with a doctor before starting a new programme. We may ask for medical clearance before training you.
Exercise carries some risk of injury. Follow your coach’s instructions, train within your limits, and stop and tell us if you feel pain, dizziness or discomfort.
We may stop or change a session if we believe continuing would be unsafe for you or others.
Your contact details, booking and order history, payment records (not your card details), and the health and training information you share with us, including data from wearables or AI devices you choose to connect.
To deliver your coaching, bookings and orders, take payments, keep you safe while training and contact you about your account. We send marketing only if you opt in, and you can unsubscribe at any time.
Your coach and the staff who need it to serve you, and trusted providers who help us run the service (such as payment processing and hosting). We never sell your data.
For corporate wellness, employers receive only anonymised, grouped reports. Your employer does not see your individual health data [unless you agree].
We keep your data for as long as your account is active and for 5 years after, unless the law requires longer.
You can ask to see, correct or delete your data, or withdraw consent, by emailing info@ananta.fitness. We handle personal data in line with Rwanda’s Law N° 058/2021 on the protection of personal data and privacy.
Our website uses essential cookies to work, and analytics cookies only with your consent.
All prices are in US dollars (USD) and include VAT. You are charged in USD. If your card or account is in another currency, your bank or card issuer may apply its own exchange rate and fees.
We accept Visa and Mastercard credit and debit cards, MTN MoMo and Airtel Money, processed securely by [DPO Pay]. Ananta never sees or stores your full card details.
Sessions, calls and shop orders are paid at booking or checkout. Retreats can be paid by 70% deposit or in full. Monthly plans are charged on the same date each month.
Invoices and receipts are available in your account. Unpaid invoices are due within 10 days unless agreed otherwise.
Equipment, consulting, gym setup and other third-party costs are quoted separately. A quote is valid for 20 days.
We may change prices at any time. Changes do not affect bookings or orders you have already paid for. We give at least [30] days’ notice of changes to monthly plans.
Keep your login details private. You are responsible for activity on your account. Tell us straight away if you think someone else has used it.
You can close your account at any time. We may suspend or close an account if these terms are seriously broken, or for abusive behaviour towards our staff or other clients.
All content on this site and in our programmes, including text, photos, videos and training plans, belongs to Ananta. Programmes are for your personal use and may not be shared or resold.
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. Our total liability to you for any booking or order is limited to the amount you paid for it. Nothing here limits liability for death or personal injury caused by our negligence, or any liability that cannot be limited by law.
We are not responsible for delays or failure to perform caused by events outside our reasonable control, such as severe weather, travel disruption, illness or government restrictions. If this happens we will offer a new date or a fair refund for anything not delivered.
We may update these terms from time to time. The version on this page when you book or buy is the one that applies to that booking or order.
These terms are governed by the laws of the Republic of Rwanda. Any dispute will be handled by the courts of Kigali, though we will always try to resolve it with you directly first.
Questions about these terms: info@ananta.fitness, phone +250 792 575 501, or WhatsApp +254 715 672 296.